For IT: dedicated instance, Raynet API, exports

Instance

Every client has a dedicated instance: its own database, its own workflow configuration, its own domain or subdomain. The instance shares no data with other clients. ALUnico runs it in containers on its own infrastructure in the EU, with backups of the database and attachments.

Access and roles

Technicians sign in with their own account, without a Raynet licence; dispatchers and administrators sign in to the administration with a button from Raynet. Roles separate the technician, the dispatcher and the administrator. What the technician sees and edits in the wizard is controlled by the configuration of stages and custom fields.

Raynet connection

Alunova communicates with Raynet through its REST API using an integration account: webhooks for deals, leads, invoices and activities; scheduled synchronisation of the price list, custom fields, categories and users; writing of stages, calendar events, activities, attachments, line items and tags. The prerequisite is Raynet Professional or higher with API.

Integrations outside the application

Connectors to ERP and accounting systems do not run inside Alunova. They are separate projects of the ALUnico integration platform that exchange data between Raynet and the ERP; Alunova works with them through the deal. So the application your technicians use does not touch your ERP.

Data out

XLSX exports (materials to order, time report, attendance), PDF service reports and reports, equipment import from XLSX. Attachments and service reports are also in Raynet, so you have them where its API and exports are available to you.

Security and GDPR

Encrypted transport (HTTPS), separate instances, backups, role-based access. Your instance processes your customers’ personal data (contacts, signatures, photos) for your company; ALUnico acts as a processor and we sign a data processing agreement during onboarding. The policy for this website is in the Privacy policy.

What Alunova is not

It is not a native app from the app stores: it runs in the browser, without an offline mode. It does not automate route planning, has no customer portal and does not invoice; Raynet, the ERP and the connectors are there for that.

Localisation

The application interface is currently in Czech; localisation into other languages is arranged individually.